NHBC Resolution Service

In the unlikely event of a dispute not being settled amicably between us, the NHBC can become involved through its Resolution Service which is a simple way of resolving disputes.

The NHBC will investigate your complaint and may send an investigator to your home to meet with you and our representative. The investigator will look at the items in dispute and, where agreement is reached, will record the agreement in the report. Where agreement cannot be reached, the investigator will recommend what action, if any, may be required of us.

The NHBC will issue a report which, if appropriate, will require us to carry out work or actions within a set timescale. The timescale will depend on the complexity of the work or action required.

If you do not accept the NHBC’s recommendations in settlement of the complaint, you may still refer your dispute to Arbitration. Arbitration is a process which is completely independent of both Asprey Homes and the NHBC. The arbitrator will be appointed by the Chairman of the Chartered Institute of Arbitrators. This will produce a legally binding decision which both parties must accept and adhere to. In the unlikely event that you do not agree with this decision, then you would need to commence proceedings in the Magistrates Court.

Resolution may still be appropriate if your home is more than 2 years old, but only if you first reported the defect, in writing, to Asprey Homes within the first 2 years (unless it is a structural matter).

If you find a defect which you believe we are responsible for under the Buildmark Warranty, you should advise our Customer Service Department in writing.

For further details of NHBC procedures you can write to or telephone the NHBC at:
NHBC,
Ash House,
Dencore Business Park,
Linford Wood,
Milton Keynes, MK14 6ET
Telephone: 0870 2414302